We are Hiring
UQCS is looking for excellent employees that strive to provide wonderful care to each client. Below are opportunities to join our team.
Peer Support Specialist Qualified Professional
Greensboro and Charlotte Area
- Conducts case management meetings as required.
- Conducts staffing of cases.
- Trains new QP/AP’s and CPSS in all areas of case management and acts as a mentor to all professional staff members.
- Assist in record reviews and internal audits. Assist with collection of chart documentation deficiencies.
- Participates in treatment team meetings with CPSS staff as needed.
- Completes interviews and screening assessments as needed.
- Attends all training and conferences offered in order to improve case management skills.
- Keeps informed of changes regarding authorizations and documentation.
- Communicates frequently with program manager/team regarding any updates and or programs changes.
- Maintains and supports relationships with clients and their supports.
- Provides initial “what to expect call” to all new clients assigned to caseload.
- Performs 2-4 quality assurance checks/calls per month with clients to ensure quality of services.
- Works with the Certified Peer Support Services staff in ensuring consumer satisfaction.
- Reviews and monitors all CPSS staff note documentation daily for corrections needed and accuracy as well as quality of care.
- Works with the clinical supervisor and other staff as needed to provide de-escalation and mediation with families, consumers and agency staff. Act as first point of contact for client and CPSS staff.
- Responsible for documenting in non-billable notes for linkage and referral to MCO and clinician recommendations to ensure all recommendations are met.
- Provides support through planning and coordination of services on behalf of the individual consumer.
- Provides advocacy for the individual consumer.
- Act as interim CPSS staff when CPSS staff not available for extended period of time (not to exceed 30 days).
- Reports to the Department of Social Services any incidents of suspected abuse and or neglect to the proper authorities.
- Maintains confidentiality of the consumer and the consumer’s records.
- Writes, reviews, comprehends, and implements clients’ person centered plans for all initial and updated plans. Monitors, educates, and assists those who are helping clients in developing skills necessary for the achievement of the educational, recreational, vocational, treatment and program goals.
- Drives clients to and/or accompanies them on scheduled and needed appointments.
- Provides monitoring and support in development of appropriate services for individual consumer.
- Documents the hours of weekly service notes reflecting purpose of contact, interventions used and effectiveness of intervention in accordance to company policy and Medicaid regulations.
- Monitors CPSS staff serving consumers.
- Monitors CPSS staff by reviewing their caseloads, service notes, communicating weekly with them and having monthly staff meetings.
- Completes quarterly summaries for all clients under caseloads.
- Completes initial and updated crisis plans for all clients under caseloads.
- Develops and completes discharge/transition plans for all clients under caseloads.
- Provides direct supervision as needed to CPSS staff and documents one-hour monthly supervisions for each supervised staff on caseload up to 8 CPSS staff.
- Conducts performance evaluations and makes recommendations for pay increase.
- Ensures that consumer records are maintained in audit ready condition at all times.
- Makes regular contact with parents’ family members and/or school personal involved with each consumer.
- Arranges person centered planning meetings, develops, coordinates and writes person centered plans in a timely manner. Reviews plans and reauthorizes service within the appropriate time frame.
- Attends staff meetings as scheduled.
- Maintains a professional positive relationship within the community as a representative of the agency.
- Participates in rotating on call schedule and acts as a first responder.
- Performs other duties as required by the agency.
- Effectively follows policy and procedures abides by all guidelines, assignments and directions set forth by the team leader.
- Travel a must to surrounding counties.
Mental Health Outpatient Therapist
- To complete diagnostic assessments
- clinical intakes, PCP (treatment plans)
- Treatment Authorization Request
- Documentation for clinical sessions.
- Provide direct therapy(Individual/Group/Family).
- Participate in monthly group peer supervision.
- Maintain confidentiality of records relating to clients’ treatment.
- Prepare and maintain all required treatment records and reports.
- Representation in court, school and other official agencies.
- Experience working with the MH/SA/DD populations: 2 years. Must be willing to work in the community and/or office.
- Other duties per QMHP duties
Knowledge, Skills and Abilities:
Mental evaluation and management, establishment and implementation of care plans, thorough and legible documentation. Familiar with personal limitations of knowledge and skills, and seeks consultation appropriately. Able to triage urgent and crisis situations, solve problems and stay focused. Good communication skills and a compassionate heart. Must be organized and a self-starter; able to both work alone and be a team player. etc.
Bachelor’s Degree, 2 years experience in Human Services in Adult Mental Health
Peer Support Specialist
- Provide supportive services to assist an individual in community re-entry following hospitalizations by developing relationships in their community and with their natural supports.
- Emphasize personal safety, self-worth, confidence, growth, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, development of social supports, the helper principle, and effective communication skills.
- Assist in the development of comprehensive crisis plans and work with people receiving services to effectively use their crisis plans.
- Assist with self-help, advocacy, pre-crisis support, and facilitating an individual with speaking with their employer regarding reasonable accommodations for psychiatric disability.
- Communicate needs and progress of the person supported to Supervisor Professionals/other professionals as requested.
- Engage in various skill-building activities such as learning how to maintain stable housing, bill paying, cleaning, organizing belongings, building social skills, locating improved housing situations, teaching the individual to identify and prepare healthy foods according to cultural and personal preferences of the individual served and his/her medical needs.
- Documental encounters and contacts made on behalf of people we support; complete and submit billing documentation as appropriate; maintain comprehensive files.
- Maintain positive working relationships within the communities served, including individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
- Drive and travel extensively to community locations, various agencies, and other outreach destinations
- Provide and/or arrange for transportation for people receiving support as required.
- Provide support as needed to meet the emotional, physical, and medical needs of each person supported.
- Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self-determination in all areas of life.
- Attend regular staff meetings and other required meetings. Convey observations and key issues to supervisor on an on-going basis. Maintain all required training by attending and actively participating in meetings and all required trainings.
- Maintain certification in all agency, state and federal training requirements.
- Assist new staff and/or current staff with orientation, mentoring, and training.
- Demonstrate knowledge of and comply with all agency policies and procedures.
- Follow service definition guidelines for services being provided.
- Complete all other relevant responsibilities as assigned by the supervisor.
High school diploma or equivalent. Certification from the North Carolina Peer Support Specialist Program. Peer Support specialists who work as part of a community support team must demonstrate at least 1 year of experience with the adult population and documented life experience with mental health or substance abuse issues. Valid North Carolina Driver License.